1. Acceptance of Terms
By signing up for, attending, or participating in classes at The Firm – Pilates Intensive (the “Studio”), you agree to abide by these Terms of Service, our studio policies, and any posted rules or guidelines.
2. The Firm Method
The Firm Method is a high-intensity, low-impact workout that combines Pilates principles and traditional strength training into each 45-minute class. This innovative workout blends the core-strengthening benefits of traditional Pilates with dynamic movements and a slow pace designed to elevate your heart rate and challenge your muscles in a whole new way.
3. Booking a Class
- You can book classes via our website (accessible through the link in our bio) or through our app.
- Booking in advance is required to secure your spot in class.
- You may join a waitlist for full classes; see our waitlist policy below.
4. Preparing for Your First Class
- Please arrive 15 minutes prior to the start of your first class to allow time for parking, check-in, and an overview of the machine and workout basics.
- Grip socks are mandatory for all classes for safety and hygiene. If you do not have grip socks, they are available for purchase at the Studio.
- We recommend bringing water to stay hydrated.
- Please wear comfortable, form-fitting workout clothes that allow full range of motion.
5. Parking
- Limited on-site parking is available on a first-come, first-served basis in front of and behind our building.
- Please do not park in spaces reserved for The Bike Shoppe or Mt. Ogden Surgical Center, as you may be asked to move your vehicle.
6. Cancellation, Late, and No-Show Policies
- Cancellations must be made at least 12 hours prior to the scheduled class time.
- Late Cancellation Fee: $25 if you change, cancel, or modify your reservation within 12 hours of class start time.
- No-Show Fee: $30 if you miss a class without canceling.
- Late Arrival: If you are not present within 10 minutes of the class start time, you will be considered a no-show, your spot may be given to a waitlisted client, and applicable fees will apply.
- First-time Clients: Please arrive 15 minutes early for a full orientation.
7. Waitlist Policy
- If a class is full, you may join the waitlist.
- If a spot opens, you will be automatically added to the class and notified via email up to one hour before the class start time.
- If you are added from the waitlist, the cancellation and no-show fees still apply.
- If you can no longer attend, it is your responsibility to remove yourself from the waitlist to avoid penalties.
8. Membership & Payments
- Memberships, class packages, and drop-in purchases are non-refundable and non-transferable.
- Auto-renewing memberships require 30 days’ written notice to cancel prior to the next billing cycle.
- Written notice can be provided via email or in person at the Studio.
9. Health & Safety
- Clients must disclose any injuries, conditions, or limitations to the instructor before class.
- The Firm – Pilates Intensive reserves the right to refuse service to anyone who may pose a health or safety risk to themselves or others.
- Grip socks and appropriate workout attire are required.
10. Personal Property
- Please keep your belongings secure. The Studio is not responsible for any lost or stolen items.
11. Intellectual Property
- All class formats, names, designs, and brand materials are the exclusive property of The Firm – Pilates Intensive.
12. Changes to Terms
- We reserve the right to modify these Terms at any time. Continued participation in classes after updates indicates acceptance.